The general conditions of sale listed hereafter are applicable to all orders placed with "Le Bouquet Nantais". All contrary conditions put forward by the client without written acceptation are inapplicable to the seller regardless of the moment at which they are brought to his attention. The fact that the seller does not exercise one or the general conditions of sale presented here at a given moment cannot be taken to mean that he forgoes the right to exercise one of the aforementioned conditions at a later date.
Article 2 : The order
All information supplied by the client at the time of ordering is taken as binding. The seller cannot be held responsible for failure to deliver the floral arrangement if the address or delivery details supplied by the client are false. Orders are not considered to be definitive until the full price has been paid by the client. Product offers are only valid while stocks last. Bouquets may differ from the photos shown on the Web site depending on the flowers available in season. No refunds shall be given in the event of orders for fresh flowers subsequently cancelled by the purchaser. All orders can be registered for a minimum amount of 25 €, delivery costs included. Throughout the year, Bouquet Nantais offers you a selection of bouquets specially made for any type of holidays.
Article 3 : Delivery
Delivery is made upon receiption of payment. You can consult the orders hour for an overnight delivery on the Chronopost et Fedex websites. If the day choosen for the delivery is not in accordance with the delivery company's conditions, Bouquet Nantais will inform the buyer and its order will be on hold until this buyer takes a decision concerning the delivery date.
Delivery prices by bouquet : France : from 10 €, Corsica : 22 €, Europ : from 19 €, USA : 31 €.
Important : Be sure the delivery address is correct. Be sure the addressee will be there for the delivery. The addressee will not be contacted by the delivery man before the delivery - if the adressee is away, the delivery man will put a notice in his letter box. The addressee will have to go and pick up the product within 24 hours as the product is perishable. Delivery time are indicated as exactly as possible. A longer delivery time cannot give rise to damages. If the delivery address is not good, Bouquet Nantais cannot be responsible if the order cannot be delivered.
For certain days (in particular Valentine’s Day, Grandmother’s Day, Celebrates Lily of the valley, Mother’s Day, Christmas), BouquetNantais.com is committed doing the utmost in order to as far as possible respect times and day of delivery, but cannot guarantee a delivery in the time slot indicated by the customer. The customer accepts that the order can be delivered constantly day or the day before taking into account the big number of deliveries to be realized by our deliverymen these days.
However, if the product were not delivered in the absence of the recipient the day of the delivery,
Delivery ensured by Chronopost (PROVINCE and Paris region) : the deliveryman will leave a transit advice note in the mailbox of the recipient (provided that this one is accessible and identifiable). To note, that certain conveyers have the authorization to deposit the parcel in front of the door of your recipient in certain departments. This last will have to then come to withdraw it with the address specified on the transit advice note. The withdrawal will have to then take place in the two days because of the perishable nature of the product.
Delivery ensured by private conveyers (NANTES/PARIS and small crown): the deliveryman will try to contact the recipient, on a cellphone or fixes confirmed by the silent partner at the time of the order. Without answer, the deliveryman will identify the best solution allowing to finish the delivery under the best conditions.
For very other causes that an emergency, the sale could then be solved and the purchaser to obtain restitution of his price or the reference of another bouquet other than any other allowance or damages. Are regarded as emergency discharging the salesman from his obligation to deliver, the war, the riot, the fire, the strikes, the bad weather, the accidents and impossibility of being supplied. The salesman will keep the purchaser informed of the cases or the events enumerated above.
Article 4 : Guarantee
Complaints concerning the delivered product must be, as it is fresh products, made within 5 days after the product's delivery. No damages can be asked by the buyer or the addressee apart from Paid back or Replaced.
Article 5 : Product's return
Every return must be the subject of a formal agreement between the saler and the buyer.
Article 6 : Price
Products are presented with prices in force at the time of the order. If a technical problem came at the time of the order and if the price was not respected, the order will be put aside until the problem is settled. The price payment is made cash at the time of the order. For business accounts the cost is 8 days invoice date.
Article 7 : Lawsuit
Objections or contestings will always be received with attention, good faith being always presumed for those who explains his situation. In case of lawsuit, the buyer will at first inform the company in order to try to find an amicable solution. If there is no agreement, only court will be competent.
Article 8 : Personal data
BouquetNantais.com reserves the right to collect data on the user, in particular by the use of cookies. The data-gathering by BouquetNantais.com, person in charge of the treatment, is necessary to the taking into account of the requests of the user.
While indicating to BouquetNantais.com, its e-mail the user will be able to receive a confirmation of order. According to the choice emitted during the creation or of the consultation of his account, the user will be likely to receive offers of BouquetNantais.com by e-mail as indicated during the creation of account.
It is of our responsibility to ensure us that the data in personal matter of which we lay out are correct and up to date and this is why, in accordance with article 32 of law N ° 2004-801 of August 6th, 2004 relating to the protection of the natural people with regard to the data processing to personal character and amending law N °78-17 of January 6th, 1978 relating to data processing, the files and freedoms the users have of a right of access, modification and suppression of information which relates to it, to exert constantly at BouquetNantais.com,
directly on Internet in my space client/je my personal information newsletter BouquetNantais.com modifies: notch
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The user is informed that this automated treatment of information, in particular the management of the addresses e-mail, was the one declaration object with the CNIL under number 1238331 of June 11th, 2007.
BouquetNantais.com implements all the means to ensure the confidentiality and the data security transmitted on the Web. For this reason, Internet site uses a protected mode of standard payment SSL (Secure Socket Layer).
Within the framework of the follow-up of the quality and formation of our customer service, certain calls can be recorded.
Article 9 : Particular mention
According to the article L. 3342-1 of the Public health code, any person ordering of alcohol on the BouquetNantais.com site commits herself being 16 years old completed at the date of the order and to have legal capacity to conclude such a contract.
« the alcohol abuse is dangerous for health »
« Will be able to appreciate and consume with moderation »
